Shipping Information - International orders
All items are sent via Australia Post airmail and tracking is included with all orders
SHIPPING COSTS
International shipping rates are calculated according to the size and weight of the items you are purchasing.
You will be able to see the cost of shipping your order when viewing your cart.
DELIVERY TIMES
Most of the items in the Little Deer Studio store are made to order, so please allow time for me to make your items prior to shipping. Once payment is received, I usually ship items within 3-5 business days. If for some reason, your order will take longer than this, I will contact you immediately.
Please remember that I am shipping from Australia.
*** International orders COVID-19 update ***
Due to ongoing border restrictions, quarantine protocols, and other issues associated with the Covid-19 Pandemic, there are significant delays with postal services around the world.
Please note that your order may take 4-6 weeks or longer to arrive, depending on which country you are shipping to.
I am very sorry for this delay, but I have no control over the time taken for delivery once I have left your parcel with Australia Post.
No refunds will be given for orders which are simply delayed in transit.
Please allow plenty of time for your order to arrive if you are purchasing for a special occasion.
If a parcel genuinely goes missing, or is lost, then I will refund your order.
I do not consider a parcel "missing" unless 60 days have passed since dispatch for international orders, and will not issue a refund any sooner than this.
CUSTOMS DUTIES / TAXES
In accordance with Australian law, all parcels sent overseas will be labelled as merchandise and the retail value of the items noted on the customs declaration form.
Any customs fees or import duties imposed by your country are your responsibility and must be paid by you. It is your responsibility to be aware of any potential import fees and taxes charged in your country.
I do not offer refunds for items that are detained for customs-related issues.
If you are concerned about possible extra charges or import restrictions, you should contact your local customs authority before making a purchase.
PACKAGING
I try to minimise the amount of packaging I use, but items will be packed carefully to avoid damage during transit.
Most Items are generally wrapped in a recycled paper bag, tied with natural hemp twine, before being placed in a padded mail bag (made from paper, not plastic bubble wrap). Larger orders may be packaged into rigid cardboard mailing boxes.
I re-use, or purchase recycled/biodegradable packaging materials wherever possible.
