I want you to love my products as much as I do!
If you are unhappy with your purchase, you may return the items for a full refund of the purchase price. Please note however that shipping costs are not refundable, and you must pay for return shipping.
If you wish to claim a refund, you must contact me within 14 days of receiving the items. You must also keep the original parcel/box/envelope and all packaging materials as this may need to be inspected by Australia Post, in the event that goods have been damaged in transit and we need to lodge a claim with them.
Please do not return items without contacting me first.
My email is: firstname.lastname@example.org
Custom orders are non-refundable.
International customers please also note that I do not give refunds for items detained by customs authorities, or for any issues related to customs fees and charges.